Digital Client Support Senior Agent

The C11 role is within the Digital client support team for Western Europe based in the Olsztyn Service Centre. Digital Client support is the mechanism that allows customers to manage, manipulate and monitor their financial information by reviewing electronically delivered account statements as well as allowing instructions to be transmitted to Citi remotely from client offices via the Internet.

Key Responsibilities:

• Serve as single point of contact for internal partners and external clients
• Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Effectively liaise with other Client Operations teams and departments to resolve issues, share knowledge & drive process improvements
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Increase industry knowledge of the client segment to ensure the client receives the highest quality service.
• Support management team on handling of client escalations and other ad-hoc tasks

Qualifications:

• Previous banking experience and in people management
• Experience with managing client relationships and delivering a high level of service
• Excellent communication skills
• Client-focused – constantly seeking to improve the client experience
• Organizational and administrative skills
• Another European language is an advantage

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

#LI-EŁ1

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