Site Support Engineer

Are you willing to cooperate with multiple teams from various areas of business? Are you passionate about technology and have skills to be a part of in-country technology support team, providing service to businesses in one of the biggest Citi Solutions Centers?

We might have a career for you!

Team/Role Overview

Local technology support team is looking for a candidate for a Site Support Engineer role. Employee in this role, will be responsible for providing local desktop and infrastructure support to CSC businesses and end users, including but not limited to local technology components like desktops, network maintenance, technical guidance on projects. The main objective of this role is to use infrastructure technology knowledge and identified policies to provide End User Support, resolve technological issues and cooperate with local, regional, and global teams on initiatives affecting local environment.

CSC Poland In Country Site Support team, is part of End User Services team within CTI organization, which overall mission is to enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. As in-country CTI team, site support is also a liaison between global CTI project teams and local business for any projects and implementations affecting CSC technology environment.

What you’ll do

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis

• Provide IT systems and hardware diagnosis, problems troubleshooting, incident and requests resolution

• Support end users in the use of IT equipment

• Communicate with internal clients and support groups via telephone, email, internal IM tool to ensure timely resolution of problems

• Cooperate with local, regional, and global teams on initiatives affecting environment supported by the team

• Assist in systems implementation/enhancements and post implementation activities

• Management and control over Communication and Tech Rooms in accordance with Citi Polices and Standards

• Exchange ideas and information in a concise and clear manner

What we’ll need from you

• Preferable experience of 2 years in technology support roles

• Ability to communicate technical concepts to non-technical audience

• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

• Effective written and verbal communication skills

• Effective analytic/diagnostic skills

• Drive to learn new technology products

• Adaptability and openness to frequent changes in technological solutions

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge on technological solutions used in global banking and how vital support teams are to enable business in providing services. Every day can bring new challenges that will help you develop new skills that can drive your career

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-MK2

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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