Asset Servicing Senior Mgr - C13 - PUNE

Citi Overview: 

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. 

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.  

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.  

Markets Operations Pune Overview: 

Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience.  A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities.

We are currently building a new team for Markets Operations in Pune.  You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people. 

Role Overview  

This is an exciting opportunity to develop your career at Citi!   We are looking for enthusiastic and energetic team players, with a strong work ethic, to join our Markets Operations team. 

The Operations Manager role involves working in the Asset Servicing team, the group responsible for the management of mandatory and voluntary Income and Corporate Action events, across equity and fixed income products. These include cash distribution events such as cash dividends/coupons, or the exchange of stock and cash on more complex corporate actions like rights issue or takeovers. The team is responsible for ensuring any proceeds from these income or corporate action events are posted to our clients and trading desks in both an accurate and timely manner. 

Asset Servicing is split into the following functions: - 

* Event Creation - ensuring asset servicing events are setup accurately in systems for onward processing 

* Income Reconciliation - ensuring mandatory cash income events are reconciled and paid to entitled holders 

* Mandatory Corporate Actions - ensuring mandatory corporate actions events are reconciled and posted to entitled holders 

* Voluntary Corporate Actions - managing of client and firm preferences in elective corporate action events and the payment of the subsequent cash or stock proceeds   

The Operations Manager role involves working in the Income team. The overall objective of this role is to supervise the team in handling Income reconciliation and payments. The role is to manage the prompt exchange of stock and cash transactions and the investigation of any issues that may arise. You will be responsible for the escalation of client and internal issues to senior management, reporting metrics to clients and internal stakeholders, managing goal achievement and effective communication with your team and stakeholders. You will partner with senior management and with internal business partners on opportunities for improvements to drive change, reduce risk and/or to increase efficiency.

Working within a fast paced, operational environment means that your skills and activity really counts towards your team’s ability to achieve their objectives.  

Responsibilities: 

• Manage the reconciliation of daily events arising from Corporate Actions, ensure all processes have been followed and confirm completion of workplans each day.

• Completing sensitive transaction approvals, minimizing the risk arising from daily corporate actions events.

• Manage transaction processing issues. Taking ownership and delivering solutions while collaborating with multiple stakeholders.

• Be a senior escalation contact for internal and external stakeholders. Understand the scope of the issues and escalate them accordingly.

• Identify procedure gaps and actively manage the streamlining of related work processes within your team.

• Develop a good understanding of products, processes, and industry practices and standards within your team. 

• Apply a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group. 

• Effectively communicate and collaborate with colleagues and stakeholders, with whom you may exchange potentially complex/sensitive information to progress work and resolve issues. 

• Create and promote a culture of good governance by applying the rules, regulations, procedures, and controls that have been put in place to minimise risk to Citigroup, its clients, and assets, and apply them appropriately. 

• Manage effective business reporting including the preparation and submission of internal and external regulatory reports.  

• Manage effective communications with internal and external stakeholders, acting as the senior point of contact for your area. 

• Manage the training, development and mentoring of team. 

• Manage the planning, development, and implementation of process transformation programmes. 

• Manage the establishment of team and individual goals and the performance management required to achieve them through application of your specialist knowledge and skills. 

• Manage and develop a suitable technical infrastructure for team, through the effective management of technology implementation programmes including user testing. 

• Perform other duties as assigned by your line manager. 

Qualifications/Experience: 

• BS/BA degree or equivalent combination of education/experience; Masters Degree Preferred

• 6-10 years of experience

• Subject matter expert in at least one area of the function, preferably in Asset Servicing or other securities related Operations

• Strong, influential communicator who is articulate and concise and can demonstrate excellent written and verbal communication skills

• Strong risk management and control mind-set; understanding of the critical risks and necessary controls related to corporate action processing

• Energetic, flexible, collaborative, and proactive; a leader who can impact both strategic and tactical solutions

• Ability to perform a range of tasks/projects and effectively lead training of other team members in process and systems compliance

• Proven record of managing teams effectively

• Able to drive own performance, as well as motivate, energize and develop team members

• Has an ability to take a creative and a structured approach to problem solving

• Proficient in MS Office (Excel, Word, and PowerPoint) 

• Self-reliant, good problem solver, and results oriented

• Ability to partner with other teams to provide innovative solutions

• Be creative and have a structured approach to problem solving

• Ability to effectively prioritise and manage competing deadlines

• Evidence of effective project management methodology preferred but not necessary

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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