Infrastructure Analyst 2 - C10 - SAN ANTONIO

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Team:

The Identity Access Management Operations (IAM Ops) is an internal organization in Citi with over 600 employees across the globe. IAM Ops manages entitlement and provisioning access for internal Citi employees, contractors and increasingly for external Citi clients using Citi applications. IAM Ops works in partnership with other Citi departments to build appropriate security architecture in new applications, while supporting large business-driven technology projects related to information security issues.

The Role:

The IAM Ops team's Infrastructure Quality Assurance, Intermediate Analyst assists all Citigroup application teams, feed providers, Information Security Officers (ISO) with integration of new entitlement feed into Citi's proprietary Enterprise Entitlement Review System (EERS), and reviews/revalidates entitlement feeds. This role is also responsible for integrating entitlement feeds for Infrastructure/Applications and the Quality Assurance (QA) of entitlement data in the EERS.

This role is a great opportunity to gain exposure and extensive knowledge of the unique characteristics of a major, global team within offering the chance to enhance skills around project management, risk management, identity access management, and plenty more. Come grow with us!

Responsibilities

• Assess, triage, research, and remediate any issues found in the Entitlements feed
• Attend conference calls involving technical questions for Citi enterprise platforms, applications and related systems (e.g., Mainframe, Active Directory, and UNIX)
• Perform project management and business process improvement
• Understand and implement the documented Enterprise Entitlement Review System (EERS) Integration & QA process
• Assist internal application teams in creating high quality entitlement feeds into EERS
• Function as the SME on the EERS feeds and lead meetings with the global community
• Communicate QA requirements to all stakeholders involved in projects
• Provide continuous improvement suggestions around the QA process
• Track the application team’s progress in remediating the feeds and use the escalation process effectively
• Analyze and provide feedback to the teams on feed quality analysis
• Produce periodic metrics and reporting of progress, issues, and potential risks upon request
• Track progress and provide ongoing updates to stakeholders as needed
• Analyze current entitlement feeds to EERS noting any areas of concern
• Assist other IAM/EERS team members as needed

Qualifications

• At least 2+ years' experience in Quality Assurance, Technology Operations, or related field
• Excellent time management and ability to adhere to tight deadlines, while communicating status with management
• Ability to work autonomously in a timely manner with minimal oversight
• Advanced proficiency in MS Excel
• Basic experience working with MS Access
• Strong proficiency with O365/MS Office suite
• Understanding of data transmission protocols
• High attention to detail
• Ability to identify any emerging or existing risk and escalate appropriately as needed
• Fluent written and oral communication skills in English
• Spanish or Portuguese would be a big plus
• Ability to effectively communicate with a diverse, international user base.
• Experience servicing internal clients and business partners
• Strong organizational and analytical skills

Education

• Bachelor's/University degree is preferred or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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