Business Execution Operational Risk Officer - C13 - SAO PAULO

The Business Associate is a senior level position responsible for the overall administrative activities of a business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Associate may coordinate and manage activities such as the tracking of business financials, employee headcount and other administrative needs as necessary. May manage ad hoc projects as requested.

Responsibilities:

• Serve as communications lead on strategy development and execution for internal business messaging
• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Assist leadership/Chief of Staff in promoting and executing communications program
• Drive productivity/ cost savings initiatives in partnership with the senior management team
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
• Advise, write and edit on company-wide communications
• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
• Develop monthly communications metrics to monitor and measure impact of the communication plan
• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests
• Leverage technology and tools to enable communications and generate excitement and interest in risk communications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in a financial services role
• Communications or marketing experience preferred
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred
• English fluency is required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Business Execution Operational Risk Officer – Vice President will be responsible for the coordination and execution of country Control, Regulatory and Governance activities.  Focus will be to enhance Manager’s Control Assessment (MCA), Policy and Regulatory Requirement Management, Operational Event Assessment and compliance with issue management policy.

He/she will report directly to the Brazil Business Execution Head.  He/she will further support the Head in driving country-wide Controls initiatives set up by the country and/or regional Heads, in close collaboration with the Country Businesses and Function Heads.

The position will cover key control governance areas, including Third Party, Internal Policy and Regulatory Requirement Management, Operational Risk Events assessment, administration of MCA/GRC, Issue Management.

Strong interpersonal skills and the ability to work well both as part of a team and independently are a must as this individual will be required to lead efforts single-handedly, as well as coordinate very closely with In-Function Control Officers, and work alongside Business partners, Operational Risk Management, ICRM, AML, Legal, Risk, IA and other stakeholders on a variety of initiatives.

Will require frequent interaction with people at many levels of the organization, from junior analysts to senior management.

Key Duties & Responsibilities:

·         Support the coverage of the risk and control governance model, as established by the Brazil Business Execution Head following Citi guidelines

·         Support the preparation of decks to committees, risk & control dashboard and management reports

·         Support the MCA process for the MGE and the Franchise Governance Management AU (Monitoring Tools, QRA, ARA)

·         Coordinate the process for Managing Operational risk events, including Quarterly Attestations

·         Support the Monitoring and reporting on Key Performance Indicators and provide oversight of the controls implemented within the business units

·         Timely escalate issues, emerging risks, trends and themes to senior management and relevant forums as appropriate

·         Identify opportunities to implement improvements in controls and governance processes, reporting and forums

·         Support areas to evaluate Operational Risk and raise self identified issues if needed

·         Highly organized with a capability of working with a large number of business and functions teams

·         Collaborate and share best practices or other relevant information with peers across the region

·         Resolve daily issues and conflicting workload priorities

Required Skills

·         The ideal candidate has excellent interpersonal skills and operational and analytical abilities

·         Ability to build and maintain professional working relationships with counterparts in different areas of the organization, working across geographies and corporate LOBs/ functions

·         Ability to influence, understanding how to operate effectively across diverse businesses

·         Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions

·         Independently assess risks and drive actions to address the root causes that persistently lead to risks/losses by challenging both historical and proposed practices

·         Analytical and able to conduct interpretation of regulations and define applicability to processes, products and services

·         Strong written and verbal communication skills with the ability to interact effectively with people at all levels of the organization

·         Quick learner, team oriented with strong organizational, and presentation skills

·         Ability to multi-task, prioritize tasks and manage concurrent projects and deliverables, under tight deadlines to achieve deliverables according to the business requirements

·         He/she should have knowledge of Compliance, Audit, Controls and Corporate Information Security policies and standards

·         Capacity to proactively anticipate, identify, and resolve problems

·         Self-starter who can work independently and with an appetite for challenging assignments

Qualifications

·         8+ years of experience in the Financial Services Industry

·         Bachelor degree in Business Administration, Legal, Engineering and/or Finance. MBA is a plus

·         Understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation and reporting

·         General understanding of financial institutions framework and applicable regulation

·         Prior work experience in risk management (including any risk taxonomy), compliance, audit, operations and product management

·         Fluent in Portuguese and English

·         Risk-based thinking and an analytical mindset

·         Strong data analytical skills supported by appropriate technical skills

Excellent written, communication, and interpersonal skills

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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