Credit Portfolio Officer - C13 - Schaumburg-Hybrid

The Credit Portfolio Officer is an intermediate-level position responsible for the end-to-end management and continuous validation of all post-implementation processes and ongoing production monitoring for customer-facing credit risk platforms. This role ensures that all credit risk technology solutions, once deployed, perform effectively, and align with both regulatory requirements and business objectives. This person will be responsible for validating model and platform performance, identifying areas for optimization, and ensuring stability, reliability, and scalability of systems in production.

This role requires deep understanding of credit risk systems, customer impact, and technology operations, including post-implementation assessments, operational risk management, and ongoing system monitoring to prevent disruptions and ensure compliance.

Responsibilities:

Post-Implementation Validation:

• Design, perform and oversee the validation of all customer-facing credit risk platforms post-deployment, ensuring that they function as intended, align with business strategies, and meet regulatory requirements.
• Lead the development and execution of post-implementation validation frameworks, focusing on model performance, rule accuracy, and platform effectiveness across all credit risk decisioning systems.
• Partner with risk management, IT, and operations teams to assess potential vulnerabilities, gaps, or deficiencies in system performance and address them promptly.

Production Monitoring & Issue Resolution:

• Establish and manage a robust framework for ongoing production monitoring of credit risk platforms, ensuring proactive identification and resolution of system performance issues.
• Implement real-time and batch monitoring processes that assess credit risk platforms’ operational performance, data integrity, and customer impact across various product lines.
• Ensure timely resolution of production issues, including the identification of root causes, formulation of solutions, and collaboration with technology teams to implement necessary fixes or enhancements.

Customer Impact & Experience:

• Ensure all customer-facing credit risk platforms perform reliably in production, minimizing any negative impact on the customer experience due to system errors, downtimes, or performance issues.
• Lead and support initiatives to continuously improve platform stability, reducing risk to customers and ensuring the organization’s credit risk models and rules are consistently delivering accurate decisions.
• Engage with business stakeholders to understand customer needs and expectations, ensuring production systems evolve to meet them efficiently and effectively.

Regulatory & Compliance Monitoring:

• Ensure all post-implementation validation and production monitoring activities meet regulatory and compliance requirements, including alignment with policies related to credit risk, data usage, and customer protection.
• Develop and maintain documentation and audit trails that demonstrate compliance with regulatory expectations for system validation and ongoing monitoring, particularly in highly regulated environments.
• Collaborate with internal audit, compliance, and regulatory bodies to provide transparency into the post-implementation performance of credit risk platforms.

Risk Management & Control:

• Lead efforts to enhance the governance and control frameworks for credit risk platforms, with a focus on operational risk management in production environments.
• Implement ongoing risk assessments to identify and mitigate emerging risks in production systems, ensuring that customer-facing platforms maintain stability and performance standards over time.
• Collaborate with cross-functional teams to ensure that all risk controls are integrated into the monitoring process and that issues are escalated appropriately.

Team Leadership & Collaboration:

• Foster a culture of collaboration between business, technology, and risk teams to ensure alignment on post-implementation expectations, continuous monitoring needs, and issue resolution processes.
• Collaborate and mentor team members to excel in operational risk management, monitoring technology platforms, and delivering business-critical insights related to system performance.

Technology & Platform Optimization:

• Work with technology teams to design and implement advanced monitoring tools that provide real-time insights into platform performance and customer impact.
• Drive continuous platform optimization efforts to enhance system reliability, reduce risk, and improve the accuracy of credit risk models and rules in production.
• Ensure ongoing performance testing, stress testing, and platform scalability efforts are embedded into the production environment, preventing disruptions and maintaining platform resilience.

Qualifications:

Educational Background:

• Bachelor’s degree in information technology, Business, Risk Management, or a related field. Advanced degrees (MBA, MS) and certifications in technology operations, risk management, or project management are preferred.

Experience & Leadership:

• 6-10 years of experience in risk management, technology operations, or production monitoring, with a strong focus on credit risk platforms, model validation, and system performance.
• Proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in financial services.
• Experience in managing operational risk for technology platforms, with a focus on identifying, mitigating, and resolving production issues that impact business and customer outcomes.

Operational Risk & Technology Expertise:

• Deep understanding of credit risk management, technology platforms, and operational risk controls, particularly in the context of post-implementation processes.
• Expertise in monitoring system performance, diagnosing platform issues, and driving resolutions that prevent operational disruptions and customer impact.
• Familiarity with modern monitoring tools, risk management frameworks, and production systems used to assess technology performance in real-time (SAS/ Tableau/ AI)

Regulatory & Compliance Knowledge:

• Strong knowledge of regulatory requirements related to credit risk, data management, and customer-facing platforms, ensuring alignment with post-implementation and monitoring processes.
• Experience working with internal audit, regulatory bodies, and compliance teams to ensure transparency and adherence to risk and regulatory expectations.

Strategic Thinking & Problem Solving:

• Strong strategic thinker with the ability to anticipate production challenges and operational risks in post-implementation environments, developing robust solutions that enhance system performance.
• Demonstrated experience in problem-solving complex operational issues, leveraging cross-functional expertise, and driving long-term improvements in production systems.
• Strong analytical skills in conducting analysis using bureau/ application/ customer data to identify anomalies and adverse trends

Stakeholder Management & Communication:

• Excellent stakeholder management skills, with the ability to communicate system performance, risks, and monitoring insights to senior leadership, technology teams, and business partners.
• Strong leadership presence, with the ability to align diverse teams, resolve cross-functional challenges, and ensure effective decision-making related to system performance and customer impact.
• Proven ability to remain organized in a fast-paced environment
• Clear and concise written and verbal communication skills
• Demonstrated accountability, self-motivation and business acumen

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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