TTS Data & Analytics Product Manager - SVP

Head of Cluster Enablement – TTS Asia North, South & Japan

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

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Overview/ Business Context

Citi Treasury and Trade Solutions (TTS) is a leading provider of cash management and trade finance/services to corporate, public sector and financial institutions clients around the world. With a global network spanning 98 countries, and serving clients in 160, TTS is uniquely qualified to serve clients with local and cross-border interests and provide integrated reporting and management tools

Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their cash and liquidity, payment, working capital, trade and supply chain needs around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, TTS is well suited to serve clients anywhere they do business

As Citi pivots to sustained growth across all of its business lines (both corporate and consumer), there is a recognition that a key enabler is the ability to better harness data, analytics, and insights, both within individual business units, but also across business lines to create incremental value, both internally and externally. Citi is seeking a strong business-minded analytical leader to both create and execute against a data agenda that will accelerate business outcomes for a single business unit/line, but also unlock value by partnering with other data leaders from other parts of Citi’s business. This Data Leader will interface with multiple business stakeholders to understand needs/priorities and pave the path for how data & analytics can used to accelerate outcomes. This Data Leader is expected to not only partner to deliver tangible business outcomes in North America, but also serve as a key evangelist in helping Citi become a data-native organization.

Key Responsibilities:

• Understand the drivers of business results and how data/analytics can accelerate outcomes; drive theory to execution with business partners to directly impact results
• Lead the design and development of analytical projects to understand key business behaviors that drive customer acquisition, retention, and engagement - Use of AI / ML on the identified business behaviors to drive outcomes
• Identify data driven targeting and program improvement opportunities to acquire new customers, increase portfolio sales, reduce attrition and optimize profitability
• Navigate across business lines (e.g. with Markets, Banking) to uncover new insights and potentially new business models, growth vectors, or products by looking across multiple datasets
• Create a multi-year data & analytics roadmap and agenda for TTS Asia Clusters, with appropriate prioritization; track progress / measure results
  • Gather the data needs of the region and countries and present it to the global team for ingestion and availability
  • Be the bridge between the business and the data science team
  • Deployment and commercialization of use cases
  • Demonstrate high degree of ownership of use cases
  • Influence business outcomes without direct authority
• Unlock new value through data sharing / data exchanges with external clients
• Influence business outcomes without direct authority
• Investigate and leverage external tools and data assets
• Tracking return on investments (ROI) of use cases that have been implemented.
• Continually, succinctly, and clearly communicate progress and results against the data/analytics agenda within the team, with peers, and with executive management both within and across business lines
• Continually “bring the outside in” to learn and deploy best practices from other organizations or industry forums
  

Knowledge/Experience/Technical skills:

• 10+ years of working experience in Data Management & Analytics; within Transaction Banking in Financial Services is a plus
• Bachelor's degree in Statistics, Finance, Math, Operations Research or other related fields; Master's is a "Good To Have"
• Previous experience working with large volumes of data and strong understanding of data analytics - traditional business analytics and modern data science techniques
• Can understand business needs and translate into analytical execution, including the supervision and review of the analysis, with a critical eye
• Can interface with technology to scale solutions if needed
• Understanding of Cloud technologies (AWS, GCP, Azure etc. ) offering and data sharing capabilities is a plus

Personal Skills:

• Self-motivated & accountable – demonstrated ability to follow through to execution
• Project Management Skills, ability to lead cross functional teams towards a common vision
• Organized – can juggle multiple, potentially competing priorities with aplomb
• Detail oriented – focus a lot on quality
• Good communication skills – able to clearly articulate complex strategies/techniques and ideas, in both verbal and written form, to senior management, with associated poise
• Execution oriented – doesn’t remain in the theoretical; is able to make choices/decisions in the name of delivering rapid business impact
• Collaborative – easy to work with, across all levels of the organization; builds effective working relationships
• Bias for change – actively seeks out ways to improve processes, people, etc.
• Influencing skills – able to influence outcomes without necessarily direct authority; experienced in navigating large complex organizations to achieve results
  

Leadership/ People Skills:

• Can work across boundaries, both organizational and geographic
• Has an eye for talent and can create teams from scratch.

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