VP, Quality Assurance, Monitoring & Testing Lead Analyst - SINGAPORE

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as VP, Quality Assurance, Monitoring & Testing Lead Analyst- Hybrid (Internal Job Title: Quality Assurance, Monitoring & Testing Lead Analyst - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

Position summary:

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

In this role, you’re expected to:

• Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality

• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance

• Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner

• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process

• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders

• Stay up-to-date with the latest quality assurance testing tools and strategies

• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk

• Management

• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy

• Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 

• Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility

•  Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures. 

• Identify any monitoring breaks and suggest enhancements

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Understanding of Citi’s Policies, Standards, and Procedures.

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills

• Ability to manage multiple tasks and priorities.

• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

• Bachelor's/University degree, Master's degree preferred