Applications Support Sr Analyst - C12 - SYDNEY

Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

About the Team: Data Solutions Production Management

Our Production Management team provides critical business and technical support to the Data Solutions applications, working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

Role and Position Overview

Working as an Apps Support Sr. Analyst, you will play an integral role in running and maintaining the production environment for Citi's Reference Data Applications within the Data Solutions organization, so that multiple businesses and functions across the firm can confidently service their clients. You will be a member of a highly efficient team which is focused on building a robust Production Support platform through utilizing the latest technologies and SRE disciplines. The Data Solutions organization aims to be the best for our clients by creating a Service-Centric organization focused on digitizing products and services, driving out manual work and delivering world-class Client experience, enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

You will be working closely with colleagues globally to provide 24/7 support for our franchise critical applications. In addition, you will also partner with various Support, Application Development, and Infrastructure teams as well as Business and Operations users.

Functional Key Responsibilities

• Provide technical and business support for users of Citi, providing quick resolutions to application issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Perform controlled resolution of incidents and problems including prioritization, escalation to relevant groups when appropriate, communication to key stakeholders, driving post-mortems and root cause analysis of all problems with follow-through to resolution.
• Plan and support system changes, including application releases, pre/post-release checkouts, infrastructure maintenances, patching and continuity of business tests.
• Maintain and optimize the Production monitoring estate, implementing new features and adjusting existing monitoring to better suit the business needs.
• Partner with development team to drive improvements to applications resiliency and recoverability.
• Implement automation solutions focused on risk and toil reduction.

Functional Knowledge and Technical Experience

• 5-8 years of Production Support experience is essential
• Solid Unix/Linux and Shell scripting skills
• Good understanding of enterprise distributed applications topology (networks, load balancers, AD/LDAP, NAS, backup)
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
• Good Experience with Log Aggregation tools such as ELK, Splunk
• Experience with Oracle and MongoDB databases
• Experience with containerization platforms such as Red Hat Openshift, Kubernetes or Google Cloud
• Rest API Knowledge
• Experience with Middleware solutions such as Tibco EMS, MQ, Kafka
• Experience with Java, Python or other programming languages is desirable. Willingness to learn new technologies
• Good written and verbal communication skills

Development Value

The Data Production Management organization follows Best in Class Application Support procedures, technical solutions, and Risk & Controls procedures. You will be exposed to advanced technologies used to build Citi’s Reference Data Applications. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. Data Solutions is a central function of Citi. The successful candidate will have an opportunity to develop extensive institutional knowledge by working in a rich environment, interfacing with virtually all businesses and functions across the bank.

Education

*  Bachelor’s/University Degree or equivalent experience will be considered.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.