Apps Support Intmd Analyst - C11 - TAMPA

The occupant of this position will act as the administrator and support engineer for Documentum and Imaging technologies like Documentum, KOFAX, ABBYY and ImageTrust. Must be hands-on with installation, administration, configuration, and troubleshooting activities for these products. The role will be responsible for patching, upgrades, and secure integration of these products with other Citi approved tools and technologies. Information security is of paramount importance and this role will be responsible for maintaining a safe and secure infrastructure for the applications using these technologies. The job also includes collaboration with engineering, architects, and application teams to build and maintain highly flexible, scalable and resilient infrastructure.

Responsibilities:

• Install, configure, and administer Documentum Infrastructure – Documentum Content Server, OTDS, Xplore, D2, Documentum Administrator, WebTop, DFS, DFC and Composer.
• Monitor and maintain the imaging infrastructure and troubleshoot issues as necessary. Determine root cause of issues and implement preventive measures.
• Work closely with Technology Partners (engineering, architects, applications teams and others) Identify process improvement opportunities and implement them.
• Participate in disaster recovery testing (COB tests) and any follow up actions.
• Perform post release checkouts after application releases and infrastructure updates.
• Develop and maintain technical support documentation.
• Analyze applications to identify risks, vulnerabilities and security issues and recommend corrective actions and follow ups.
• Perform other duties and functions as assigned from time to time.

Qualifications:

• Must have 2-4 years of experience in administering and supporting Documentum suite of products Content Server, D2, xPlore and OTDS infrastructure.
• Hand-on experience in MW technologies like Tomcat, Microsoft IIS, Apache, and MS-OFFICE runs as middleware.
• System administration knowledge and experience of Documentum Content Server.

• Hands-on experience in MW technologies like Tomcat, RHEL Linux and Apache.

• Must have working experience with Relational Databases - SQL Server, Oracle.

• Hands-on experience in monitoring tools like App Dynamics and ITRS.

• Experience in Kafka as a service infrastructure is a plus.

• Experience with JIRA/SharePoint Usage/Confluence is a plus.

• Good customer service, communication, and interpersonal skills

• Ability to plan and organize workload

Education:

• Must have Bachelor’s/University degree preferred in Computer Science or Information Technology.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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