Client Organization Controls Testing Team Leader – C14

The Client organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our client strategy, segmentation and coverage model to ensure every client receives the same high-quality coverage and delivery of services from every part of Citi.

The Client org. Control Testing Team is responsible for the testing of controls that are designed and executed by the Client org. Segment business teams, both front office and Client org.-specific operations.

This position reports to the Client Org. Segment Control Testing Head within the Citi Client organization’s CAO function. This is a strategic- and execution-oriented management position accountable for end-to-end Client org. controls testing – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.

The Client Org. Controls Testing Team Leader leads and directs a team of control testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in Client org. controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution, including oversight of effectiveness and uplift of control testing strategies to ensure sufficient mitigation efforts. Responsible for supporting the Client Org.Controls Testing Head on handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Supports the Client Org. Controls Team by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights.
• Performs decision-making of control testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
• Approves testing procedures and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
• Maintains resource forecast for own team, as well as coordination of control testing coverage provided by COO control testing unit, to ensure sufficient forecasting for controls testing execution.
• Has the ultimate decision on controls testing outlier escalations.
• Handles control testing interactions with senior managers at Director or Managing Director levels.
• Additional responsibilities may include representing control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA (Managers Control Assessment) / RCSA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Supports other relevant work efforts of department where needed and as directed by their manager.

Qualifications:

• Strong background of experience in financial services Risk & Control roles.
• Direct management experience preferred.
• Good understanding of institutional credit management processes and risks preferred.
• Subject matter expert on controls design, execution and/or control testing.
• Expert-level understanding of MCA / RCSA  frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones.

Travel Requirement:

• N/A

Education:

• University degree, Masters preferred

Primary Location:

Tampa

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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