Issue Quality Assurance Director (Hybrid)

The Quality Assurance Director will be instrumental in establishing and implementing issues management including quality assurance processes within HR globally.

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities: 

• Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers.
• Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
• Overseeing the strategy and execution of the global issue validation program to verify the action plans created were appropriately designed and implemented to remediate the identified risk or control gap. 
• Develop and implement a program to independently validate the action plans for issues before the issue is closed by management and submitted to Internal Audit for validation
• Developing and maintaining senior relationships and partnering with senior stakeholders across Human Resources and relevant risk and audit segments to ensure a more integrated approach to the issue validation management.
• Overseeing the reporting, governance and oversight over the global issue validation program for regulatory, audit, and management self-identified issues.
• Collaborate with HR Risk and Controls management with the implementation of the Issue Monitoring program and identify opportunities for improvement and emerging risks.
• Assisting in high priority regulatory ad hoc projects across their lifecycle by identifying and structuring problems, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Demonstrate sound business judgment.
• Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• In depth understanding of Citi’s businesses and functions and their risk profiles. 
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Excellent knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.

• Extensive knowledge of compliance laws, rules, regulations, and best practices.

• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Demonstrate exceptional leadership, decision-making, and problem-solving skills.
• Excellent analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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