Junior Applications User Support Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Application Support Team

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Risk Applications Support Team is a team which stands as a One Stop Shop for business users to escalate Training Queries, Exposure Investigations, Data Quality Concerns, Reports/Data Requests or Technology Issues for Credit and Market Risk applications. Team applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data ensuring the quality of the tasks/services provided. Team provides global coverage through 3 regional teams located in EMEA, Asia and America. Currently we are looking for an analyst to join EMEA team. If you are interested in developing professional role, work in global environments on data investigation, problem solving and problem preventing this is position is for you.

What you’ll do:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.

• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.

• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.

• Partners with appropriate development and production support areas, participates in validation and testing activities.

• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.

• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.

• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you:

• 0-2 years experience or interest in apps support procedures, concepts and of other technical areas.

• Experience with SQL and Unix for data quality checks/data analysis

• Participation in some process improvements.

• Be able to work under pressure

• Analytical and troubleshooting skills.

• Knowledge in banking applications and server infrastructure

• Good interpersonal and communication skills, great teammate

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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