SVP Branded Cards Transformation and Anti-Money Laundering (AML) Manager

The Branded Cards Transformation and Anti Money Laundering (AML) Leader is aligned with our business partners to assist with the implementation of the Citi Enterprise Architecture Methodology (CEAM) process ownership model and strengthening our AML processes and controls. This role will play an important part in our Transformation efforts including the refinement of processes descriptions, determining the applicability of processes to Branded Cards, defining the target state maps and the role out of the operating model. As the Branded Cards AML point of contact, this role will work with the Financial Crimes organization on the identification and prioritization of any gaps or enhancements to meet policies and standards. This role demands significant coordination across internal business teams and other support and control/AML groups within the organization.

Key Transformation / CEAM Responsibilities:

• Manage and track the on-time, end-to-end delivery of Transformation and Consent Order initiatives and deliverables
• In partnership with USPB Transformation, develop the adoption strategy for the new enterprise-wide process ownership operating model designed for business simplification, risk reduction, and improved customer experience
• Work with CEAM Process Owners on the understanding of their processes and the responsibilities of being a process owner
• Partner with the MCA team and Process Owners to identify risks, defining standard controls and understanding Branded Cards gaps

Key AML/KYC Responsibilities:

• Strong understanding of Anti-money Laundering (AML) and Know Your Customer (KYC) regulations, policies, and standards and applicability to Branded Cards
• Partner with AML/KYC Compliance and Financial Crimes to adopt new policies, procedures, rules, regulations etc. into current Branded Cards ecosystem
• Collaborate with AML/KYC Compliance and Financial crimes to understand impact, determine root cause, identify solutions, and develop remediation strategies on AML/KYC concerns/issues
• Maintain awareness of AML/KYC projects, initiatives, issues & remediation efforts impacting Branded Cards and escalate as necessary to Branded Cards Senior leadership
• Lead issue/CAP coordination for AML/KYC issues owned by Branded Cards

Management & Leadership Characteristics:

• Specific subject matter expertise regarding transformation and program management disciplines and a broad and deep business understanding of the products and services Citi offers
• Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos
• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
• Well-developed listening skills and a strong ability to engage at the senior management level
• Articulate and effective communicator, both orally and in writing
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Strong leadership skills with a proven track record in driving positive and sustained change
• Ability to create and articulate sense of purpose and common vision
• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
• Partner across all stakeholders—control functions, the business in a way that demonstrates collective obligation on managing risk through appropriate controls
• Strong regulatory and senior management interaction/communication skills
• Support all governance routines, including planning and preparation sessions with business, consulting on Control guidelines and presentation documentation, and remediation on plan design.

Qualifications:

• 10+ years’ experience in risk, control and governance functions
• Ability to create, manage and communicate strategic concepts and project statuses
• Ability to establish and maintain a high level of trust and confidence
• High energy, confident individual that communicates with passion and authority
• Excellent communication skills; must be able to effectively communicate with management and employees across business functions
• Significant interpersonal skills at all levels of management and ability to motivate teams to solve dynamic problems
• Able to manage multiple priorities with competing deadlines and lead and influence in a highly matrixed and rapidly changing environment
• Ability to create, manage and communicate strategic concepts and project statuses
• Advanced Excel, PowerPoint, and SharePoint knowledge

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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