SVP, Citi Shop Program Lead (Hybrid)

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Branded Cards business serves over 30MM customer relationships across the US, annually processing, over $500 billion in sales volume, and generates over $110 billion in customer loans.  We offer a combination of class leading proprietary value propositions such as the Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as co-branded credit cards with iconic industry leaders such as Costco, American Airlines and AT&T.  These value propositions are supported by our proprietary Thank You rewards program, a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry leading digital experiences delivered through Citi Online and the Citi Mobile app. In addition, our customers enjoy valuable Shopping, Travel & Entertainment as well as Personal Financial Management benefits.

The Citi Shop program is a high visibility program and one of the core offerings that comprise the Shopping benefit pillar. The Citi Shop program provides savings to customers in the form of statement credits and coupons through a browser-based plug-in. The SVP, Citi Shop Program Lead is responsible for the overarching management of the program and will play a critical leadership role in both driving the forward-looking strategy as well as managing the day-to-day operations, including driving marketing, digital and analytical efforts in collaboration with cross functional partners. 

Responsibilities:

• Drive overarching program strategy and develop detailed, comprehensive roadmap to drive execution against program strategy

• Lead collaboration with key cross functional partners including marketing, digital and analytics to prioritize and execute program roadmap

• Manage all aspects of relationship with third party program provider. Collaborate on execution of near term, tactical items as well as longer term, strategic opportunities

• Accountable for program performance including forecasting, tracking results against investment case / plan and identification of gap closure initiatives / new opportunities

• Manage program budget, tracking of expenses and coordinating with partners and finance to address budget, invoice, reporting and reconciliation issues

• Drive timely identification and resolution of issues and ensure appropriate controls are in place for owned processes

Qualifications:

• 10+ years of experience in product management/ development, marketing management, customer experience design, or other relevant fields; credit card/ consumer finance industry experience preferred

• Ability to lead cross-functional teams and foster collaboration in complex, matrixed organization  

• Strong communication and influencing skills, especially with cross-functional partners and Senior Leadership

• Third party vendor / relationship management experience

• Ability to deliver results, creates an executable path for achieving critical objectives and driving meaningful outcomes

• Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines

• Customer centric with ability to balance both customer/partner benefits and business financials

• Sense of curiosity, interest in challenging conventional norms, and thinks strategically

• Strong analytic skills and understanding of credit card P&L

Education:

• Bachelor’s/University degree or equivalent experience

• Masters / advanced degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.