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Customer Service Jobs

Welcome to Customer Service at Citi

Consider a career with Citi in Customer Service and join a global organization with growth opportunities and benefits that provide security for you and your family. Learn more about our core job areas below:

Customer Service
Responsible for assisting with all service inquiries and providing best course of action based on client needs while providing an exceptional experience.

Fraud Support
Early fraud detection is critical in minimizing impact to the client’s account and identity. They manage issues with fraud losses by ensuring Citi makes appropriate decisions using risk/reward balance methodology.

Collections Support
Knowledgeable of Citi’s policies and applies judgment based on practice, precedence, research, and analysis. They are expert negotiators and use skills to resolve escalations.

Credit Support
Responsible for maintaining data quality in credit systems, monitoring credit exposure, and adhering to credit policies. They assist with client issue resolution and addressing credit needs.

Citi’s Featured Benefits

Flexible Work Opportunities

Interested in working from home? There are a few basic requirements to join our Home Office Program:

  • Must live within 75 miles of a Citi operations site and work from the home address on-file
  • Must attend all required on-site training and coaching days
  • Can commit to using video during all meetings
  • Must have a designated quiet workspace during all working hours
  • Responsible for the costs associated with the internet and dedicated phone services
aerial view of Jacksonville

Jacksonville has been recognized as one of the best “Cities Growing in Professional, Scientific and Technical Services” by Forbes. Citi employees here enjoy benefits such as no state income tax, a moderate cost of living, and excellent recreational opportunities. It’s no wonder that nearly 4,000 people have chosen to build their career at our Citi campus.

Citi: Christina shares her growth and learning experiences from 24 years of #LifeAtCiti

Technology Communications and Change Management Specialist Christina shares her experience about the opportunities she’s had to learn and grow within Citi over the last 24 years.

Are you ready to take the next step in your career?

Apply Now

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