Senior Business Lead - C14 - CHENNAI

Cross Border Data Clearance (CBDC) team drives Cross Border data transfers in the firm to ensure protection of Citi’s data in compliance with local laws, rules, and regulations. Citi’s Cross-Border Data Clearance (CBDC) unit is responsible for facilitating a holistic, end-to-end compliance review of regional and country specific data transfer requirements. 

CBDC team is looking for a CBDC Senior Business lead to strategize and operationally execute CBDC reviews/clearances for various lines of business. The CBDC business lead drives clearance strategy by supporting and developing relationships with Business contacts, in-country SMEs and the wider CBDC department during the 4 key stages of data clearance. The Business Coordinator Lead will be responsible for the daily interaction of initiative owners/business stakeholders to collaborate on the design, development and review of global strategic initiatives’ due diligence driven by data privacy processes, standards, and procedures globally. Additionally, the CBDC Business Lead will be accountable for the holistic, end-to-end “path to clearance” regarding data transfer initiatives, ensuring engagement with the relevant groups, adherence to regional and country requirements, and socialization of deliverables to the required stakeholders.

Responsibilities:

• Performing a CBDC gap analysis of the businesses taking into account the data origination, data needed to perform technology and operational activities, locations where activity is being performed, services delivered to determine data access footprint.

• Interface and guide internal Citi Businesses (Services, Markets, Banking, Wealth, US Personal Bank) on CBDC gaps and manage intake/on-boarding data clearance request into an automated workflow application adhering to and improving upon required documentation standards. This will include reviewing and researching business information to determine an appropriate in-take decision, whilst maintaining the overall maintenance of the in-take process and tools.

• Manage CBDC Initiative Onboarding process enhancements, while partnering with other CBDC teams to develop improvements that also benefit business stakeholders/initiative owners. Provide prework guidance and governance, and partner with the CBDC operational team SMEs to execute timely and effective data transfer initiatives.

• Lead socializing of global data transfer requests with appropriate local business contacts, aid in completion of additional documentation and orchestrate end to end clearance​. Presentations in country outsourcing and governance forums as business representation is key.

• Prioritize and run clearance management in tune with business needs, regulatory guidance and understanding country nuances and themes.

• Provide materials and support local contacts and ICRM in local regulatory interactions.

• Track multiple programs and provide high end consulting guidance on CBDC matters including privacy, secrecy, localization, and outsourcing.

• Analyze workflow data to understand process pain points, act on business specific nuance and improve end to end process performance. 

• Appropriately assess cross border/privacy/ outsourcing risks when business decisions are made, demonstrating particular consideration for the firm's reputation and compliance risk (with applicable laws and regulation) – and documenting memos with action plans, escalations and enabling transparency with senior franchise level stakeholders

• Have a degree of expertise in emerging industry trends in privacy, outsourcing, risk management and potential disrupters to strategy and operations.

• Document findings of study and prepare/enhance process documentations such as operating procedures, control manuals, policy review and develop recommendations for implementation of new systems, procedures, or organizational changes.
• Proven ability to be a self-starter and to manage multiple projects with stringent timelines while maintaining strict attention to detail.
• An ability to drive integrated transformation initiatives to streamline and simplify cross-border data clearance: ensuring swift, compliant transfers.

• Design and develop tools and processes to track and monitor process adherence, operational excellence, Transformation/strategic initiatives, including identifying and managing interdependencies between programs, ensuring closure and change management.
• An ability to influence senior business leaders on all compliance risk-related matters affecting the business.  The individual should have the ability to independently challenge, when needed, while at the same time being supportive and solution-based and not being perceived as obstructive.
• An ability to be “hands on” and “in the trenches” with the direct team, while also bringing a sense of strategic vision and a global sensibility to the function
• Plan study of work problems and procedures, such as process root cause analysis, change, communications.
• Deliver regular global and country level competitive intelligence analysis, trends, and metrics dashboards. Produce, enhance, and automate as required reporting tools and Management Information materials for senior management.
• Leverage the global CBDC reporting tools to produce and disseminate “impacts dashboards and reports” to wide stakeholder groups and senior management.
• Able to translate data and metrics from across different constituencies in order to create clear and concise executive presentation materials. Highly organized and detail oriented. Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities.

Qualifications:

• Credibility as a subject matter expert and experience of dealing with issues that have a high impact at all levels of the organization – domains include Internal Controls, Audit, Operational Risk, Regulatory management, Third party governance, outsourcing, Privacy Compliance and Data transfers.  
• Experience of working with key country level regulators, industry associations and the ability to identify emerging compliance issues and themes.
• 10+ years’ experience in Financial Services. Extensive operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, or other related operational area that supports risk/compliance initiatives within the business.
• Prior Consulting, Project planning and management experience. Leadership skills with proven track-record to lead by influence and execute on change management, organizational redesign.
• Possess a global mindset and demonstrated experience operating internationally across large, highly matrixed organizations.
• Ability to critically interpret regulations / policies / standards and convert them into logical procedures and control documents.
• Ability to build presentations to effectively communicate technical information to a wide audience.
• Franchise player; broad, critical thinker, self-motivated; comfortable working with ambiguity.
• Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret. Pragmatic problem solver, forward thinker with independence of thought.
• CIPP/CIPM/CIPT/CISA certifications an added advantage
• Proficiency in MS Excel and PowerPoint and office tools.

Education:

Bachelor's / University degree equivalent

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