Officer - HR Onboarding Quality Analyst for APAC and EMEA, Philippines-based (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer - HR Onboarding Quality Analyst for APAC and EMEA, Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role you are expected to:

• Ensure onboarding requirements are submitted by candidates timely and accurately:
  • Perform continuous tracking and chasing of any identified onboarding related actionable items
  • Conduct reports analysis and documentation of onboarding tasks progress and/or completion
  • Provide regular updates to the team and stakeholders, and raise any risks identified to prevent or reduce escalations
• Facilitate training sessions depending on business needs, such as cross training of peers and/or new hires in case of expansion of support due to volume of deliverables
• Provide exceptional stakeholder experience by responding to onboarding related inquiries via e-mail and/or ServiceNow (SNow) cases in a timely manner
• Drive compliance with applicable laws, rules, regulations, and policies related to hiring, including but not limited to data privacy, records management, and document retention
• Serve as primary liaison between key stakeholders within the region in terms of recommending business priorities by advising options, risks, prioritizations, and delivery timelines

As a successful candidate, you’d ideally have the following skills and exposure:

• Has at least six (6) months to one (1) year of experience in recruiting administration and/or staffing, preferably within the Banking or Financial Services industry (previous relevant internship experience is an advantage)
• Thrives in a fast-paced environment, following a global service delivery model
• Has good communication skills, both in oral and written forms
• Is customer-focused and detail-oriented
• Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners
• Is team-oriented, with the ability to adjust in support of timelines and deliverables
• Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
• Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting, MS Teams, and Zoom, among others
• Is adept in using Microsoft Office Applications

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

https://jobs.citi.com/dei

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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