Jr Infrastructure Technology Analyst (C10)

The Jr Infrastructure Technology Analyst is a basic level role responsible for dealing with Web Hosting technical activities, such as environment maintenance, technical guidance, engagement in projects and security-related activities. The overall objective is to use infrastructure technology knowledge to resolve daily issues.

Job Responsibilities

• Provide thought leadership for Distributed & Web technical solutions for ICG business.
• Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes.
• Manage technical deliverables for projects, patching according to high quality standards.
• Establish and maintain effective incident contact procedures.
• When incident contact procedures do not work, act as primary escalation for problems and incidents.
• Resolve problems/projects through analysis, technical experience, and precedents.
• Assist in systems implementation/enhancements and post implementation activities.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations.

Job Qualifications

• Ability to communicate well across all levels (written and verbally) in English
• Experience with at least 2 of fallowing products: Oracle Weblogic, IBM WebSphere ND, Apache, Tomcat, OHS, IHS, nginx, IIS.
• Knowledge of UNIX/LINUX
• Knowledge of Load Balancing solutions
• Solid grasp and experience supporting complex, high-availability services
• SiteMinder SSO knowledge will be an advantage
• Familiarization with customer service techniques and the principles of ITIL
• Experience of working in a large Data Centre environment will be an advantage
• BSc/BA degree or equivalent combination of education/experience.

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