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Mobility Design & Solutions Process Lead (C13) hybrid located in Heredia

Job Req ID 25864193 Location(s) Heredia, Costa Rica Job Type Hybrid Job Category Human Resources

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The Global Mobility Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Serves as liaison to and also manages vendors (real estate, mobility administration, visa/immigration), the COE (Center of Excellence) country, and invoice payments and account related matters.
Works with internal tax team in posting expatriate taxes.
This role mostly works with the Global Mobility Unit in New York on monthly expense postings and audit, clubs and schools in allocation/renomination of debentures, the internal tax team/COE in debenture amortization, and is the point person in liaising with clubs and schools Works with internal tax team in posting expatriate taxes.
Coordinates with Global Mobility Unit in New York in posting expatriate expenses.
Manages users and waiting lists of club and school debentures.
Works with real estate vendors in managing leases signing, renewal and storage.
Provides end to end mobility administration support to expatriates and eligible employees/transfers.
Works with and provides guidance to mobility coordinators within and outside of the region.
Delivers quality services to country and/or regional based expatriates/mobile assignees.
Counsels on mobility policies, conduct incoming and exit briefings with expatriates.
Is a liaison with vendors by reviewing and auditing vendor billings.
Liaisons with Finance, Reconcilement Team, and Accounts Payables on accounting/payment/account proofing matters.
Works with real estate service providers on rental and utilities expenses reporting, tenancy schedule maintenance
Reviews periodic housing allowance adjustments.
Liaisons with real estate service providers and external lawyers on lease/tenancy agreement signing and to answer inquiries pertaining to mobility administration.
Monitors performance of vendors/service providers.
Participates in projects as necessary.
Monitors monthly regional mobility calls
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Excellent communication skills Attention to details. Global mind-set and experience in working in multi-national companies Ready for changes and challenges.
6-10 years of experience

Education:

Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Process Lead will report to the Mobility Design and Solutions team. The Mobility Design & Solutions sits within Mobility & Immigration under Benefits and is responsible for supporting Citi’s Mobility Programs through effective process governance, project management, productive methods, clear communications and detail-oriented approach to delivery. This role will be responsible for process optimization, procedural enhancements, and innovative solutions to elevate the Mobility experience throughout the lifecycle of an employee move. You will work closely with Mobility Business Partners and Mobility Specialists to ensure processes are working in a consistent manner across Mobility.

We are looking for a consultative and results driven Process Lead to provide specialized guidance and execution of Mobility processes to Mobility, HR, managers and employees.

Responsibilities will include but are not limited to the following:

Perform in-depth evaluation of Mobility operations and drive operational excellence through process improvement
Develop and maintain documentation including Standard Operating Procedures (SOPs), process flows, standards and procedures in accordance with the HR Policy Document -Template Guidance
Partner with Mobility Business Partners and Mobility Specialists to develop, simplify or enhance end-to-end processes related to the Mobility and employee experience,
Design procedures which embed robust controls to mitigate risk for the function including but not limited to: quarterly, semi-annual or annual review of procedures, Workday access reviews and approvals, Mobility Program reporting review and other Risk & Control considerations and reviews.
Ensure connectivity to all functional partners with dependencies and considerations (e.g., WITA, HRP&D, Tax, Immigration, Benefits).
Define and directs change management strategy and communications and/or external teams that considers the Mobility team, HR and employees.
Lead global mobility meetings, consisting of Mobility Business Advisors, Partners and Specialists, to share relevant Mobility updates and facilitate vendor training sessions.
Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact.
Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to Workday and emerging HR tools.
Manage deliverables against Citi’s internal vendor management program, creates conditions for high performance of ongoing supplier relationships, holds suppliers accountable to provide high quality services (e.g., SLAs) to internal clients (e.g. mobile employees, HR)
Manage the lifecycle of vendor invoice processing including the systematic comparison of approved Mobility packages and actual expenses across all Mobility Programs.
Assess risk when business decisions are made, demonstrating particular interest to the firm’s reputation and safeguarding Cit, its clients and asses by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

7-10 years of experience as an HR Process Lead
Advanced English level
Working knowledge of the Mobility function is an advantage
Strong analytical skills, strategic planning and decision-making abilities for long term goals
Experience with process improvement, design change management approach
Experience leading cross-functional teams and delivering results
Excellent oral and written communication, presentation, and influence skills
Exceptional interpersonal skills with the ability to build trusted relationships
Strong knowledge of Workday HCM and ServiceNow
Advanced MS Office applications (Excel, Word, PowerPoint)
Six Sigma certification a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Human Resources

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Job Family:

Global Mobility

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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