Director, Operational Risk Program Management Governance Oversight (Hybrid)

The Technology and Cyber Compliance and Operational Risk Office (TCCORO) at Citi is the firm’s reliable second set of eyes. Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology. Change and Program Management entities across the firm . In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated, and aligned with our risk appetite.

The Change and Program Management Head of Program Governance is part of the Change and Program Management Risk Oversight Function within TCCORO which is responsible for evaluating Change and Program Management Risk at Citi and will report to the Global Head of Change and Program Management Risk Oversight. This role will manage a team and will provide leadership for evaluating program management risk across the Enterprise.  The role is responsible for establishing and executing the functional strategy within their organization. They will leverage subject matter expertise, business experience, data analysis techniques, current events, and industry trends and best practices to inform the prioritization of risks and the second-line’s approach for associated challenge and influence activities. This position actively works with our ORM partners and other stakeholders to provide subject matter expertise in line with our operational risk management frameworks.

A successful candidate will be a subject matter expert in program management in global financial services, be able to demonstrate a comprehensive understanding of the subject matter and advise stakeholders on the application to related risks. They should have a strong track record in operational risk  management and/or audit with excellent analytical skills. The ideal candidate will be a strategic, proven leader and will provide thought leadership, having strong industry engagement, and will be a strong relationship builder that can influence and challenge effectively. The successful candidate will have experience with building and maintaining global teams, providing guidance and mentorship.

Responsibilities:

• Manages a staff of risk officers at various levels, with direct accountability for hiring and organizational structure. Has direct oversight for compensation, performance appraisals, staff development, training, etc. Provides input on performance and compensation recommendations for risk officers and utilities that provide risk related services on a matrix basis.
• Evaluates the design of processes and controls and communicate the impact of control weaknesses to first line teams and control implementers.
• Oversight of the establishment and implementation of Enterprise Program Management policies and procedures and governance processes.
• Governance and oversight of enterprise program management risk while supporting the development of policy and standards; oversight of Key Operational Risks; challenge risk self-assessments, issue management oversight and escalations.
• Provides leadership to the Second Line influence, advisory and challenge
• Represents TCCORO in various steering committees, working groups and councils relevant to the functional area.
• Actively engaged in the industry on the latest in program management risks, and emerging operational risks.
• Implementation of guidance for overseeing enterprise program management operational risks, aligned with OCC Heightened Standards and other global regulations.
• Able to present and lead discussions with key regulators, and internal and external auditors.
• Advises on best practices leveraging expertise and industry insights.
• Reviews and challenges coverage area appropriately consider significant operational risk in their Management Control Assessments (MCAs).
• Evaluates the extent to which first line of defense is aligned with internal and external control standards, as well as regulatory and audit requirements.
• Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.

Qualifications:

• 15+ years relevant experience in financial services including experience in project management and working in Internal Audit
• Understanding of generally accepted project management practices and frameworks
• In-depth knowledge of project management, including an understanding of current and emerging trends .
• Experience in program management risk assessments, metrics, risks, and controls within globally complex, dispersed, and diverse organizations.
• Familiarity with COBIT risk management framework
• Self-motivated and goal-oriented with the ability to seize the initiative, garner consensus and develop and implement an effective strategy. Demonstrates a high level of analytical rigor in formulating strategies, goals and measuring results.
• Sense of urgency in implementing programs and evaluating priorities; decisive, action-oriented and practical.
• Willingness to challenge and question the status quo, making recommendations for options and best solutions.
• Demonstrated strategic thinking skills. Organizationally astute, with influencing, collaboration and communication skills. Personal presence, intellect, energy and drive to succeed in a high-performance environment.
• Able to analyze and think through highly complex issues, but then appropriately execute and implement against a well thought through framework in a seamless manner. A global citizen who is comfortable in all geographies, regions and cultures.
• Strong leadership, communication, and presentation skills including the ability to adapt his/her style to suit the different needs of any audience.

Education:

• Bachelor’s/University degree, Master’s degree preferred
• Relevant certifications (PMP and/or PROSCII) a plus

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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