Infrastructure Manager - AVP (Hybrid)

The Infrastructure Manager is responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

Schedule:

• Wednesday - Saturday / 9:00 AM - 7:00 PM

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

Job Overview:

Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well-organized? Are you willing to partner with multiple teams across various functions to deliver premier services and provide oversight to global staff? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?

If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us! Thanks to our global reach, we can help you get where you want to go.

Being the best requires working together — across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.

At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to supervise our operations within Distributed technology as a key part of the CTI Global Command Center Operations Team. As the Network Staff Manager, you will be vital in providing staff development, performance management, and hiring coordination as well as providing oversight to our IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with our global staff, technical platform lead, and the Network Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.

This position gives you an excellent deal of liberty to self-determine organizational and career direction as well as opportunity to manage and oversee the platform’s staff, training, and performance on a daily basis. Being a part of Command Center Operations team it is expected you demonstrate competency in network technology and ability to quickly learn multiple platforms, toolsets and processes.

The Command Center Staff Manager manages a regional team of support analyst. This is a staff management role which includes development, reviews, compensation, interviews/hiring, and all associated HR functions. This individual will report directly to the North America Command Center Head.

Functional Role & Responsibilities:

• Demonstrates a servant leader style of leading high performing, technical individuals.
• Create new and nurture existing talent acquisition pipelines, including maintaining current staffing levels, along with staffing forecasting for future command center staffing needs.
• Oversees and assists with all personnel and HR activities relating to the staff
• Conduct all first day in office on-boarding activities for new hires to have all required accesses/privileges and are well prepared for training needed to start role.
• Conduct one-on-one’s meetings to foster the development, discuss goals , and performance of every individual.
• Maintain daily platform staff levels are adequate, which includes analyst’s vacation, COBs etc. If staffing levels are insufficient, remediate the issue to get the correct number for the staff to ensure operational efficiency.
• Primary point of contact for ‘voice of the employee’. Responsible for ensuring e the analyst’s opinions, issues/complaints, do not go unnoticed. If needed, escalate appropriate concerns, to the Regional Platform Head and/or Regional Command Center Head
• Responsible for coordinating and leading weekly staff meetings.
• Conduct EERS review, Citi and internal training compliance, and performance reviews.
• Staff manager is responsible for to review, approve or reject every analyst’s time sheets and account for over time that is being used in the space.
• Manage the use of the overtime and communicate with the Regional North America Head and Operational support analyst for any exceptions needed that would go over platform’s allocated hours.
• Provide discipline to the staff, as needed
• Coordinate with technical and corporate training for analyst.
• Responsible for evaluating employee’s performance within the platform.
• Communicate senior management expectations, directions, and goals for the space. Provide feedback from the analyst to the senior management staff.

General Characteristics:

• Effective prioritization skills and high energy.
• Ability to work in a fast-paced operations environment.
• Ability to work under pressure with conflicting priorities.
• Ability communication between various levels of Command Center personnel and external customers and partners.
• Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.
• High sense of urgency and commitment to exceeding customer expectations.
• Strong personal work ethic that inspires excellence and enthusiasm amongst peer group.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result.
• Strong analytical, organizational, written and interpersonal skills
• Prior experience in leading high performing technical individuals

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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