Services Information Management Technology Director - C15 - JERSEY CITY

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Services Information Management Technology Director is a senior leadership role responsible for overseeing the technology strategy, execution, and delivery of initiatives tied to Citi’s regulatory consent order remediation program. The position focuses on enhancing technology systems, data architecture and infrastructure to address regulatory requirements related to risk management, compliance, and internal controls. The Director will lead cross functional technology teams for regulatory and also Modernization Programs across Investor and Issuer Services for Data Application, collaborate with business and compliance stakeholders, and ensure that IT solutions meet expectations of regulators such as Federal Reserve and OCC.

The role offers a significant opportunity to support transformation and migration to innovative platforms and be a key leader of talented technologists and support on a global scale during a time of change and innovation while balancing business as usual.

We are looking for a person who promotes challenge the status quo, but considers all options and drives consensus with multiple stakeholders and to lead adoption of new technologies.  The successful candidate will be comfortable thinking strategically at a high level and diving deep in pursuit of solving Services business and technology problems to move the bank forward; and provide support to team members in development of technical, leadership and other professional skills.

Responsibilities:

• Technology Strategy: Develop and execute a technology roadmap to support consent order remediation, focusing on system upgrades, data integrity, and process automation.

• Project Oversight: Lead large-scale IT projects to modernize platforms, improve data governance, and strengthen risk and control systems, ensuring alignment with regulatory deadlines.

• System Remediation: Oversee the design, development, and implementation of technology solutions to address deficiencies identified in consent orders (e.g., data aggregation, reporting capabilities, or controls)

• Stakeholder Collaboration: Partner with business leaders, risk officers, compliance teams, and regulators to define technology requirements and ensure seamless integration of solutions.

• Regulatory Alignment: Ensure all technology deliverables meet regulatory standards, providing documentation and evidence for audits and regulatory reviews.

• Provide regular updates to senior leadership and regulators on technology progress, risks and milestones, using data driven insights and metrics.

• Lead Services Technology engineering technical strategy, architecture and application design; envisioning business purpose, managing risks, process efficiency and user-interface design; Develops deep technical understanding of key systems, processes and interdependencies.

• Design and leverage enterprise tools, processes and functionality to execute key Retail Risk processes and applications in a consistent enterprise framework ensuring effective business controls are established and maintained.

• Accountable for completion of all project deliverables within book of work and ensures completion and communication of Risk mitigation plans, critical path and dependencies, project recovery and business continuity plans

• Directs, manages, implements and executes on business solutions, overseeing and optimizing projects, project teams and project performance

• Drives delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity leverage industry proven frameworks and drive the appropriate methodology to focus on predicable, quality delivery and driving continuous improvement of the organization

• Monitors key milestones and outcomes of projects in the program(s) throughout the project lifecycle to ensure adherence to established quality standards

• Oversees and contributes to the development of project definition and scope at the project level

Skills & Abilities:

• Excellent interpersonal, communication and leadership skills

• Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings

• Strong resource management, set scope, time scales and deliverables, recognizing changing requirements and addressing program/project impacts, influencing without authority when needed. 

• Ability to provide constructive criticism, feedback and solutions, scope out and develop work plan and resource requirements and estimate costs and risks associated with activities

• Mastery of complex facilitation of dependency management techniques

Competencies:

• Fully accountable for timelines, completeness, quality of projects, processes, products and services

• Broad scope of understanding of complex systems and how to modernize them.

• Helps partners to understand how proposed changes will affect them and the organization.

• Brings out the best in each team member by consistently motivating and acknowledging peer contributions.

• Understands and leverages team dynamics.

• Remains calm and focused on goals while facing pressure, obstacles or short-term setbacks

• Identifies and eliminates redundancy of effort

• Ensures tools, systems and processes are in place to allow team members to work quickly and effectively

• Improves relationships between key individuals to achieve seamless cross-team workflow and positively impact results

• Takes proactive action to maintain relationships that are impacted by change

Qualifications:

• 15+ years of senior technology leadership experience

• 10+ years of experience with financial products

• 10+ years of software delivery management experience

• Good experience in software engineering and building financial platforms

• Working experience of partnering with Program Management Office and Business stakeholders

• Working experience of managing large delivery teams

• Working knowledge of the industry and competitors’ products and services

• Advanced knowledge of strategic direction of the function within relevant part of the business

• Demonstrated leadership, management, and development skills

Education:

• Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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