Global Product and Portfolio Execution Director, OnePay

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Payments Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Citi is seeking a highly experienced and driven Director to drive the Portfolio Management of our Payments Modernisation strategy, globally. This critical role will manage a $50MM Book of Work that is focused on the execution of the OnePay Modernisation program, collaborating with business, technology, and operations partners to transform our payments landscape.

This individual will be responsible for managing the roadmap, strategy, and implementation of this complex set of deliverables including Core Modernisation across all payment types, ISO20022 tactical and strategic BoW, and the Consent Order deliverables for both Basic Cosmos and Simple and Modern deliverables supporting Payments. The ideal candidate possesses a strong understanding of the payments industry, but also a strong track record of delivery across very complex programs.

What you’ll do:

Strategic Leadership:

• Define and develop the Core Modernisation roadmap for Payments Modernisation within the assigned clusters, aligning with the overall Services business strategy.
• Working closely with the Product Design and Execution Leads globally, conduct thorough market analysis, identifying opportunities and customer needs to inform regional market strategies and solutions.
• Collaborate with OnePay Design Leads and cross-functional teams to determine the optimal approach for implementing the functional strategy. Own the 3–5-year product portfolio roadmap, leveraging company-wide assets and driving necessary resource allocation.
• Develop and execute a "test and learn" roadmap to validate product portfolio decisions.
• Explore innovative ideas and solutions beyond the current product/service offering.

Execution & Delivery:

• Translate strategic goals into actionable product requirements and user stories.
• Prioritise and manage the product roadmap, ensuring alignment with business objectives and market demands.
• Partner closely with engineering teams throughout the development lifecycle, from requirements gathering to implementation and validation. Conduct gap analysis between current and future state product offerings, identifying areas for improvement and innovation.
• Proactively identify and resolve cross-project dependencies and roadblocks.
• Analyse, manage, iterate, and track the performance of features post-launch, optimising for user experience and business impact.
• Participate in agile ceremonies, including sprint reviews, retrospectives, and release planning.

Team & Stakeholder Management:

• Lead and mentor multiple teams, fostering a culture of collaboration, innovation, and high performance.
• Manage all aspects of team performance, including hiring, training, performance evaluations, compensation, and disciplinary actions.
• Oversee budget planning and allocation for the Payments Modernisation program.
• Effectively communicate and negotiate with internal stakeholders at all levels, including senior management.
• Build strong relationships with external partners and vendors as needed.
• Effectively influence and align stakeholders across different functions and departments.

Risk Management & Compliance:

• Ensure adherence to all applicable laws, rules, and regulations related to payments and data privacy.
• Proactively identify and mitigate risks, safeguarding Citigroup, its clients, and assets.
• Promote a strong culture of compliance and ethical conduct within the team.

What we’ll need from you:

• Significant relevant experience, including being established in a managerial capacity.
• Proven track record of success in the payments industry, with a deep understanding of ISO messaging standards and competitive landscape.
• Experience working in a regulated environment with a focus on privacy and security.
• Experience with AI and ML technologies is highly desirable.
• Demonstrated ability to lead and manage teams through organisational and cultural change.
• Expertise in Design Thinking methodology and practical experience applying it to product development.
• Strong understanding of consumer product development and a passion for emerging technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Experience building developer-focused tools and platforms and Agile methodologies and tools is highly desirable.
• Bachelor's degree or equivalent experience.
• Master's degree is preferred.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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