Spread Products: Applications Support Sr Analyst - C12 - NEW YORK

The Global Spread Products (GSP) production management group provides direct support to a diverse set of trading desk all trading under the “GSP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the GSP Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients.

Position Overview

CITI is seeking a highly motivated candidate for the position of within our global production management team. The successful candidate will be responsible for production management of our suite of core Global Spread Products (GSP) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.

Responsibilities

• Own; Provide L1/L2 production management for mission-critical & GSP applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains production application systems that have completed the development stage and are running in the daily operations of the firm.
• Work closely with the development, Infra teams, QA and business support teams, and the GSP business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively o all stakeholders.
• Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• Own, coordinate, communicate and execute disaster recovering testing, application production releases for your applications
• Analyze applications to identify risks, vulnerabilities, performance, and stability issues prior to them occurring, coordinate and work with other teams to ensure they are addressed.
• Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team.
• Develop a comprehensive understanding of how applications collectively integrate to contribute to achieving business goals. Liaise with business support teams and application development groups.
• Provide technical support coverage to all the GSP application, actively monitoring the applications and technical platform SLA’s and KPI’s.
• This individual should have detailed knowledge of the applications and the upstream and downstream dependencies. They should be able to understand the application processes, database schema as an expert.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Acts as mentor or coach to newer or more junior analysts.
• The candidate will spend a portion of their time on development tasks such as new features, scaling, recovery, and automation of manual tasks, continuous integration, and continuous delivery.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• The candidate will partner closely with each area to perform diagnostic and forensic investigation for outages caused by scale issues in applications
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Qualifications

• Demonstrated experience in an Application Support, Production Management, or related role would be preferred
• Experience installing, configuring, or supporting business applications.
• Experience tracking issues through tools such as JIRA and ServiceNow
• Good all-around technical skills/background
• Experience with some of the below technologies is required:
  • UNIX (AIX/ Linux) environment
  • Databases - Oracle, Microsoft SQL Server
  • Scripting languages - Python, Shell, Java/javascript, Perl
• Demonstrated analytical skills
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Ability to plan, organize and prioritize workload.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Effectively share information with other support team members and with other technology teams, the ability to work with your colleagues in an all around team environment
• Willingness to learn, self-motivated
• Experience in Fixed income business knowledge/understanding is preferred
• Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems.
• Exposure or high level understanding of cloud computing platforms (AWS , Azure)
• Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools
• Knowledge/ experience of incident, Change and problem Management procedures

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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