Operational Control Analyst - Hybrid - O'Fallon

Responsibilities

· Testing of operational control functions. Being familiar with Mortgage Servicing default and performance servicing products, programs, and processes.

· Effectively communicate control testing results, identify, and escalate potential issues appropriately to our mortgage servicing partners.

· Collaborate with team to ensure procedures are up to date with all regulatory and contractual guidelines, including mapping control ID’s. Surface and escalate issues when identified per defined procedures.

· Maintain timelines to achieve month end deliverables to Management.

· Ensure a consistent level of program knowledge by continuously striving to surpass current understanding with Regulatory mandates and Reputational Risk.

· Working with business partners and peers to drive towards common operational risk control platform and tools across all business lines.

· Increase ownership with all actions and hold self and/or peers accountable for results.

· Actively engage in program development, expanding operational risk coverage, utilizing account level review, and systemic testing covering key processes.

· Create and foster a trusting and engaging work environment. Lead by example and guarantee a culture of accountability, integrity, and respect.

· Ensures BAU policies and procedures meet regulatory and business obligations.

· Assistance with training peers, offshore team, and business partners on testing procedures

Qualifications

· 2-5 years previous experience.

· Excellent organizational skills, ability to multitask and adapt to change.

· Demonstrated people skills with the ability to work collaboratively and with people at all levels of the organization.

· Consistently demonstrates clear and concise written and verbal communication skills.

· Ability to both work collaboratively and independently; ability to navigate a complex organization.

· Proficient in MS Office applications (Excel, Word, PowerPoint)

· Project management skills, MCA knowledge.

Education

· Bachelor’s/University degree and/or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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