Technical Integration Junior Analyst

This Technical Integration Manager is a junior/"pleno" professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Participates in internet development initiatives. Builds foundation to understand high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing).
• Interfaces with junior stakeholders driving internet initiatives. Communicates progress to manager.
• Ensures the best client implementation experience in all host to host projects by completing basic internal and external project related activities for a timely and smooth delivery. Escalates client concerns.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Able to leverage technology resources to pull metrics.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Effective communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Good work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Who are we looking for?

There are however some key attributes which we look for to give you the best foundation to becoming successful in this role:

• Great communicator – must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally (we are a client facing team after all!)
• Technical acumen – you don’t need to be from a technology background but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems
• Ability to handle a mixed workload – you will be working with several clients on several projects in parallel. You need to be able to manage your time effectively and efficiently to make sure all your clients get the attention they need to keep them moving forwards
• Empowered – you act as the single technical point of contact to face off to the client and need to represent our clients interests internally. You need to be comfortable in pushing our internal partners across technology, operations, and product in getting the right results to deliver an exceptional client experience
• Bonus points if you have any of these skills / experiences: System integration – getting systems speaking to each other, XML – a familiarity with the message format, API / webservices – building or designing interfaces, Payments (e.g. SEPA / SWIFT / Instant Payment Schemes, etc)
• Types of jobs you may have done previously that make you a good candidate (but not limited to): Business Analyst, Professional Services, Technical Customer Support, Technical Consultant, Technology Project Manager, Payments Specialist.

Qualification:

• Education:  bachelor level minimum, master level desirable
• Knowledge of Cash Management products.
• Fluency in spoken and written English (Spanish is desirable)
• Advanced Project Management skills, including management of multiple projects, planning and execution.   
• A plus if Certified Project Management Professional with PMI
• Analytical and process skills • Implementation experiences desirable.
• Articulate, excellent presentation and communication skills. Very good understanding of information systems and technology, experienced project managing for technology related solutions.  
• Host to Host Banking technical knowledge (highly preferable
• Connectivity (SWIFT, SFTP, etc). • Encryption Tools (Ex: PGP, Symantec)
• Electronic File Formats (ISO20022 XML, MT101, etc
• Corporate financial ERP knowledge (preferable)
• Positive track record in cross cultural and matrix business settings
• Passion for driving results, with persistent follow through.
• Influencing and negotiation skills.
• Ability to function in a highly matrixed environment.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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