Technical Integration Senior Analyst (C11)

The Technical Integration Manager is a Senior Analyst Position for projects as a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Participates in internet development initiatives. Develops understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes.
• Interfaces with junior business partners, vendors and any other stakeholders driving internet initiatives. Communicates progress to manager.
• Ensures the best client implementation experience in all host to host projects by completing all assigned internal and external project related activities for a timely and smooth delivery. Handles less complex client concerns where able and escalate critical issues.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Able to leverage technology resources to pull metrics.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Excellent communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Excellent work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualification:

• Education:  bachelor level minimum, master level desirable
• Knowledge of Cash Management products.
• Fluency in spoken and written English and Spanish is desirable.
• Advanced Project Management skills, including management of multiple projects, planning and execution.   
• A plus if Certified Project Management Professional with PMI or PMP
• Analytical and process skills • Implementation experiences desirable.
• Articulate, excellent presentation and communication skills. Very good understanding of information systems and technology, experienced project managing for technology related solutions.  
• Host to Host Banking technical knowledge (highly preferable):
• Connectivity (SWIFT, SFTP, etc).
• Encryption Tools (Ex: PGP, Symantec)
• Electronic File Formats (ISO20022 XML, MT101, etc)
• Corporate financial ERP knowledge (preferable)
• Positive track record in cross cultural and matrix business settings
• Passion for driving results, with persistent follow through.
• Influencing and negotiation skills.
• Ability to function in a highly matrixed environment.
• Two years of relevant experience; a plus if gained in a banking or financial institution environment

Additional Description:

Key functions of the role will include:

• Day to day management of a portfolio of electronic banking projects.
• Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria.
• Build great external client relationships, and internal partnerships with supporting parts of the organization.
• Participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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