Market Operations - Low Code Team Co Head

Team Overview:

The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations by optimizing processes.  We collaborate closely with Operations teams to design and implement Target Operating Models, focusing on automation using Low-Code Solutions and Core Technology platforms. Our mission is to provide cutting-edge solutions that empower Operations professionals to deliver exceptional client service, maintain robust risk management, and drive continuous improvement.

Responsibilities:

• Lead and mentor a team of low-code developers / process engineers overseeing their daily activities and professional development.
• Leverage expertise in low-code applications to analyze complex business challenges, evaluate existing processes, and recommend innovative solutions aligned with industry best practices.
• Spearhead the implementation of transformation projects using low-code platforms like Appian and other Business Process Modeling Notation (BPMN) tools.
• Collaborate closely with Markets Technology to ensure adherence to governance, risk, and control frameworks, complying with firm policies for development outside of Technology.
• Build and maintain strong relationships with Market Operations teams at all levels, from extended managers to individual contributors, to design and deliver optimal solutions.
• Oversee all phases of the software development lifecycle (SDLC), from analysis and design to construction, testing, implementation, and post-production support.
• Conduct thorough code reviews and quality assurance to ensure solutions meet requirements and are optimized for performance and maintainability.
• Proactively identify and drive automation opportunities within Market Operations.

Qualifications/Must-Have Skills:

• 10+ years of relevant experience, including 4-7+ years of proven experience in managing and leading development teams.
• Demonstrated success as a Program or Portfolio Manager, Department Head, or similar role, managing large-scale, strategic, cross-functional projects.
• 3-5+ years of hands-on experience in designing, developing, and implementing solutions using Low-Code Automation Platforms (e.g., Appian, Xceptor).
• Proficiency in designing and developing database models and objects to support BPM applications.
• Strong technical understanding of core Market Operations processes, including allocations, reconciliations, confirmations, and payment processing. Prior experience in an Operations Line role is highly preferred.
• Proven track record of identifying and implementing automation solutions that have delivered tangible business benefits.
• Excellent collaboration and communication skills, with the ability to effectively interact with stakeholders across different organizational levels and functions.
• Demonstrated leadership abilities, including prioritization, clear and compelling communication, and influencing cross-functional teams.
• Background in program/project management, consulting, technology, or management.
• CAPM, PMP, PgMP and/or MBA are a plus

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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