Technology Change Management Analyst (ITIL)

The Change Analyst will handle changes implemented to the global production environments for all the Operations and Technology streams in Citi. The main objective of the role is to ensure overall change quality and effectiveness including proper scheduling, level of approval and risk/impact assessment.

Key Responsibilities:

• Ensure quality and timely review of change records in accordance with established policies and standards
• Support the execution of Change Freezes
• Ensure Post Implementation Review is followed for applicable change records
• Prepare for and attend sector/regional Change Advisory Boards (CABs) where required
• Participate and support any process and toolset improvement activities both regionally and globally and contribute to UAT testing and post implementation support when required
• Providing mentorship and training on service management toolsets and policies to the change management users community
• Handling user requests and queries on the change process via email and ticketing systems

Skills/Qualifications:

• ITIL awareness, certification will be an advantage
• Good command of spoken and written English
• Preferably 2+ years of working experience in complex IT environment
• Good interpersonal skills and ability to work in a team
• Willing to learn and adapt to new processes
• Experience in the use of ServiceNow or any similar ITSM tool an asset

We offer:

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• A chance to make a difference with various affinity networks and charity initiative

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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