Business Growth and Implementations Lead - Fund Operations Change

The Business Growth Lead role is part of Fund Operations Change Delivery – a consolidated function across Middle Office, Fund Accounting and Transfer Agency. The Lead is accountable for the delivery of incremental Business Growth/Implementations activity for new and existing clients, ensuring globally consistent process and practices. The role holder leads and directs a team of Funds Change professionals - including direct day-to-day managerial responsibility for EMEA-based staff, and oversight of NAM and APAC teams' capacity and capability to enable effective results delivery. Incumbent will be part of Fund Operations Onboarding leadership team and will interact closely with multiple stakeholders across Operations, Technology, Product, CitiService and the client relationship organization.

What you will do:

• Day-to-day leadership, management & support of Funds Operations Business Growth area, ensuring e.g., all required deliverables are fulfilled timely and to the highest quality, all aspects of employee’s lifecycle are performed to the appropriate standard including goal setting in alignment with wider Change organisation and performance reviews.
• Coordination, execution and reporting of global Client Business Growth programs of work, including fund activities like Fund Launches, mergers, Fund Closures etc.
• As first remit - implementation of global standard for Funds Change Business Growth process and practices.
• Continual review of Business Growth/Fund Implementations processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements.
• Capacity management and dynamic prioritization of resources.
• Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets.
• Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies.

What we'll need from you

• 10+ years of experience in program management on portfolio level, and/or significant client change and client strategic programs, preferably within Fund Operations/Investor Services space
• 10+ years of people management experience as manager of other or manager of managers
• Track record of delivering efficiency within Change/Project organizations and org structures creation/design
• Stakeholders management skills, ability to build long-term relationships, including exposure to clients
• Continuous improvement and transformation-related skillset with proven track record of the same
• Excellent communication skills (oral & written), executive presence

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

· Private Medical Care Program

· Life Insurance Program

· Pension Plan contribution (PPE Program)

· Employee Assistance Program

· Paid Parental Leave Program (maternity and paternity leave)

· Sport Card

· Holidays Allowance

· Sport and team recreation activities

· Special offers and discounts for employees

· Access to an array of learning and development resources

· A discretional annual performance related bonus

· A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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